Terms of service

FashionPrice operates this website to sell products and provide related online shopping services.

You may use the website only for lawful personal shopping and other legitimate purposes.

You must not:

• Use the website for unlawful activity
• Attempt to damage or interfere with the website
• Upload malicious code
• Use false or misleading customer information
• Attempt to access another customer's private information
• Copy or commercially exploit our website without permission

We make reasonable efforts to present product images, colours, prices and information clearly.

Colours may look slightly different depending on your phone, screen, lighting or display settings.

Sizing and fit may vary between different styles, fabrics and suppliers.

Product availability, prices and promotions may change.

Our online inventory is shared with our physical stores and is generally highly accurate.

Online and physical-store sales can occasionally happen at the same time.

Paid orders receive priority stock confirmation and processing.

If a paid item becomes unavailable, we may contact you to offer:

• An available alternative
• Another product
• A refund for the unavailable item

Available payment methods are shown during checkout.

For EFT orders, please use your FashionPrice Order Number as your payment reference.

Orders are processed for dispatch after payment has been confirmed.

A customer-sent Proof of Payment can help us identify a transaction, but payment may still need to be confirmed through the bank notification or funds received.

Delivery and pickup options available for your order are shown at checkout.

These may include:

• PUDO Locker
• PAXI Collection
• Door Delivery
• Faster / Overnight Delivery
• FashionPrice (Chanson) Store Pickup

Courier delivery times are estimates and may be affected by courier operations, remote areas, high-risk areas, weather or other circumstances outside our direct control.

Please provide accurate delivery and contact details. Incorrect information may cause delays or additional re-delivery charges.

Eligible products may be returned or exchanged according to our Returns, Exchanges & Refunds Policy.

Return eligibility can depend on:

• Return timing
• Item condition
• Original tags
• Proof of purchase
• Product type

Hygiene-sensitive products may have additional return restrictions.

You are responsible for keeping your account login details, passwords and private access information secure.

FashionPrice may provide a private Secure Order Link and access code for viewing or managing your order.

Please do not share your Secure Order Link or access code with anyone who should not have access to your order.

Some changes submitted through the Secure Order Link may require FashionPrice approval or stock confirmation.

Our online store is powered by Shopify.

FashionPrice may also use third-party services such as:

• Courier companies
• Payment and banking services
• Cloud and technology providers
• Tracking services
• Customer-support tools

Third-party services may occasionally experience delays, outages or other operational issues.

Personal information submitted through FashionPrice is handled according to our Privacy Policy.

Customer information may be used where necessary to:

• Process orders
• Confirm payments
• Provide customer support
• Arrange delivery
• Manage returns and refunds
• Protect our services and customers

We work to keep FashionPrice available and information reasonably accurate, but occasional website errors, technical interruptions or service outages may occur.

FashionPrice may correct obvious errors in product, pricing, promotion, shipping or availability information when identified.

FashionPrice may update these Terms when our business, website, services or policies change.

The latest version will be published on this page with an updated date.

FashionPrice operates in South Africa and these Terms are governed by applicable South African law.

If you have a concern about an order, payment, delivery, return or service, please contact us first so we can try to resolve the issue quickly.

When contacting us about an existing order, please provide your Order Number.