Orders are prepared after payment has been confirmed.

Paid orders receive priority for stock confirmation, packing and dispatch.

A customer-sent POP helps us identify your payment, but dispatch begins after payment is confirmed through the bank notification or funds received.

Orders are normally dispatched the same day or the next working day after payment and stock confirmation.

Payments confirmed late in the day, on weekends or public holidays may be dispatched on the next working day.

• 📦 PUDO Locker
• 🏬 PAXI Collection
• 🚚 Door Delivery
• ⚡ Faster Delivery
• ⚡ Overnight Delivery
• 🛍️ FashionPrice (Chanson) Store Pickup

*Overnight applies mainly to qualifying major centres.

Delivery times are estimates and begin after dispatch.

Please provide or select:

• PUDO Locker name
• Locker address / location
• Mobile number
• Email address

When your parcel arrives, you will normally receive a PIN and QR code.

Re-delivery or re-routing may result in an additional courier charge.

Please provide or select:

• PAXI / PEP Store Number or Point Code
• PEP / PAXI store name or address
• Mobile number

You will receive a collection notification when your parcel is ready.

FashionPrice offers free-delivery benefits on qualifying orders.

• 🎁 FREE PUDO / PAXI Collection
• 🚚 FREE Door Delivery
• ⚡ FREE Overnight Delivery

Some faster delivery options may require an upgrade fee.

Some addresses may be classified as high-risk, remote, farm, mine or special delivery areas.

Door or Overnight Delivery may require an additional courier surcharge or a different delivery method.

If this happens, you may choose to:

• Use another suitable courier
• Switch to PUDO or PAXI Collection
• Provide another delivery address
• Pay the surcharge if you still prefer Door / Overnight Delivery

We will contact you before changing the delivery method or requesting extra payment.

• Full name
• Mobile number
• Email address
• Street address
• Suburb
• City / Town
• Province
• Postal code
• Complex / building and unit number, if applicable

Incorrect details may delay delivery. If re-delivery is required because the address or contact details were incorrect, an additional courier charge may apply.

After dispatch, your FashionPrice Secure Order Link may show:

• Courier company
• Delivery service
• Tracking Number
• Tracking Link
• Dispatch status

The courier may also send updates directly by SMS or Email.

FashionPrice may occasionally use a different courier because of:

• Courier coverage
• High-risk restrictions
• Parcel size
• Delivery location
• Service availability
• Operational delays

If a change affects your delivery type or requires extra payment, we will contact you before dispatch.

Delivery may also be delayed by weather, route conditions, high parcel volumes, remote areas or courier operations.

Weekends and public holidays are normally not included in estimated working-day delivery times.

If your parcel arrives visibly damaged, please take photos and contact us as soon as possible.

• Order Number
• Tracking Number
• Photos of the parcel
• Photos of the affected item, if applicable

📲 084 483 1111