Return Policy
1.Returns for Refund:
- If you receive an incorrect parcel, contact Fashionprice customer service team for return and reimbursement.
- Damaged or defective items must be reported immediately for refund or replacement.
Photos or additional information may be required for resolution.
2.Returns for Exchange
- Items must be returned within 7 days of receiving the parcel.
- Original receipt and price tag must be presented.
- Item must be unused ,unworn and in original condition/packaging.
- Include promotional gifts if applicable.
- Certain items like intimate apparel, bodysuits, swimwear, etc., cannot be returned for hygiene reasons.
- Final End of Season Sale items are non-returnable.
3.Return Process
**ONLINE RETURNS**
**Where to Return:**
- Utilize the Fashionprice online returns portal for items purchased online at www.fashionprice.co.za.
**Exchange :**
- All returns will be exchanged for different items via store credit as an E-Gift Card code.
**Shipping Costs:**
- You must cover the shipping costs for returning and exchanging items.
**Return Address:**
- Return items to PEP store P6763. Please include a clear note specifying the size, color, or item you wish to exchange with.
**Return Instructions:**
- Use PEP store P6763 for sending back items. Provide the receiver's phone number as 0842141195 .
**Time Limit:**
- Items must be returned within 7 days of the received date. Returns beyond 7 days will not be accepted.
**Condition of Items:**
- items must be unused, unworn, and in the same condition as received, with all original tags attached.
**Lost Packages:**
- Fashionprice is not responsible for lost or stolen return packages. Retain proof of postage and return tracking number.
**Incorrect Parcel for Refund:**
- If you receive the wrong parcel, contact customer services at +27842141195 or info@fashionprice.co.za. Returns should be sent through PEP store P6763. We will cover all fees, including the original courier and return fees upon receipt.
**IN STORE RETURNS:**
- Visit Fashionprice store for assistance with exchanges or refunds. Note that the original courier fee will not be refunded.
- Bring the receipt received with your order as proof of purchase for the return process.
4. Exclusions:
- Returns may be declined if they do not meet our policy criteria or if items show wear or damage not caused by transit.
- By purchasing from www.fashionprice.co.za, you agree to our return policy as stated. Please take note of this.
Fashionprice reserves the right to change this return policy without prior notice. For any questions or concerns about our return policy, kindly contact our customer service team for assistance at +27842141195 or email us at info@fashionprice.co.za.
Thank you for your understanding and cooperation.
We are committed to providing a positive shopping experience for all customers.