When you browse our website, place an order or contact us, we may collect:

• Your name
• Mobile number
• Email address
• Billing and delivery address
• Order and purchase information
• Payment and payment-confirmation information
• Returns, exchanges and refund information
• WhatsApp and email communications
• Account and login information
• Device, browser and website-usage information

We may use your information to:

• Process and manage your order
• Confirm payment
• Check and prepare stock
• Arrange delivery or store pickup
• Send order and delivery updates
• Provide your Secure Order Link
• Process returns, exchanges and refunds
• Provide customer support
• Prevent fraud and protect our website
• Improve our website and services
• Send marketing messages where appropriate

We may also use order information to assist with sizing, stock, delivery or other order-related questions.

To deliver your order, we may provide the necessary delivery information to the courier handling your parcel.

This may include:

• Name
• Mobile number
• Email address
• Delivery address
• Selected PUDO Locker or PAXI Point
• Parcel and delivery information

Courier services may include:

• PUDO / The Courier Guy
• PAXI
• Aramex
• Other delivery providers used by FashionPrice

We provide only the information reasonably needed to arrange and complete delivery.

FashionPrice may provide a private Secure Order Link and access code for your order.

The secure page may allow you to:

• View order status
• Check stock progress
• Make permitted order changes
• View payment adjustments
• Manage delivery information
• View tracking information
• Submit return or exchange requests
• Follow refund or exchange progress

FashionPrice may collect information necessary to confirm and manage your payment.

For EFT payments, this may include:

• Order Number
• Payment amount
• Proof of Payment
• Bank payment confirmation
• Transaction information

FashionPrice does not need your online banking password or PIN.

Our online store is powered by Shopify.

Information submitted through our website may therefore be processed by Shopify to provide and operate the online store.

We may also use trusted providers for:

• Website hosting and technology
• Payment processing
• Order management
• Cloud storage
• Customer support
• Shipping and fulfilment
• Analytics
• Fraud prevention
• Marketing services

If you contact FashionPrice through WhatsApp, email or another support channel, we may keep the information you provide so we can:

• Help with your order
• Confirm stock or payment
• Assist with sizing
• Resolve delivery problems
• Process returns or exchanges
• Maintain customer-service records

We may send FashionPrice offers, new-arrival information or other marketing communications where appropriate.

You can ask us to stop marketing messages at any time.

Promotional emails may also include an unsubscribe option.

FashionPrice and Shopify may use cookies and similar technologies to:

• Keep the website working correctly
• Remember preferences
• Understand website usage
• Improve website performance
• Measure marketing and advertising

Where available, you can manage relevant privacy or cookie choices through website settings.

We do not share customer information unnecessarily.

Where needed, information may be shared with:

• Shopify
• Couriers and delivery providers
• Payment and banking service providers
• Technology and cloud-service providers
• Customer-support providers
• Analytics and marketing providers
• Professional advisers where necessary
• Authorities where required

Information may also be shared when you specifically request a service, such as delivery to a selected pickup point.

We take reasonable steps to protect customer information and use trusted systems and service providers.

No website, email, WhatsApp message or internet transmission can be guaranteed to be completely secure.

We keep personal information only for as long as reasonably necessary for purposes such as:

• Processing orders
• Customer support
• Returns and refunds
• Business and accounting records
• Fraud prevention
• Resolving disputes
• Other necessary business requirements

Different types of information may be kept for different periods.

You may contact us if you would like to:

• Ask what personal information we hold about you
• Correct inaccurate information
• Request deletion where appropriate
• Object to certain uses of your information
• Stop receiving marketing communications
• Ask how your information is handled

We may need to confirm your identity before completing certain requests.

FashionPrice does not knowingly aim to collect personal information from children who are not able to make purchases or provide information independently.

If you believe a child has provided information inappropriately, please contact us.

Our website may contain links to third-party services such as:

• Courier tracking websites
• PUDO or PAXI location tools
• Social media
• Payment or other service providers

When you leave FashionPrice and use another website or service, that provider's own privacy practices apply.

FashionPrice may update this Privacy Policy when our website, services or business practices change.

The latest version will be published on our website with an updated date.