How to order的副本

Welcome to our ordering process! Please follow the steps below to successfully place your order.

 

### 1. Select Your Product

 

1.1 Choose your style, color, and size. Take a screenshot and send it to us via WhatsApp at 0842141195.

1.2 On Instagram, take a screenshot of the style image you want and send it to us, clearly stating your desired color and size.

1.3 On Facebook, take a screenshot of the style image you want and send it to us, clearly indicating your selected color and size.

1.4 On our website, add your chosen style, color, and size to the shopping cart. Take a screenshot of your cart and send it to us. Our customer service WhatsApp link is available on the product and cart pages.

1.5 If possible, please provide your body measurements: bust, hips, waist, and arm circumference.

 

### 2. Confirm Your Order

 

2.1 We will confirm the availability of the color and size you selected.

2.2 We will reply as soon as possible with availability, images of the actual product, information regarding standard sizing, fit, big cut,fabric stretch, and a size chart.

2.3 Based on the provided size information and your measurements, you will make your final purchase decision.

2.4 We will confirm your order availability during the following hours:

 - Monday to Friday:   9:00 AM - 6:00 PM

 - Saturday:                9:00 AM - 5:00 PM

- Sunday:                   9:00 AM - 3:00 PM

- Public Holidays:      9:00 AM - 2:00 PM

2.5 Inquiries made outside these hours will be confirmed the next working day after 9:00 AM.

2.6 Please make the payment within one hour after we confirm your order is available. If it has been over an hour, let us know to reconfirm your order status before you proceed with the payment.

 

### 3. Calculate Payment

 

 3.1 If your order is in stock and you decide to proceed, we will calculate your total payment: product total amount+ shipping fee.

3.2  Shipping costs will depend on your desired delivery date, shipping method, package weight, and chosen courier company.

3.3 Orders over R500 qualify for free shipping by Aramex to your door, which takes 2-3 days.

3.4 Available courier companies:

 - Aramex :   

   2-3 business days / R100 / Door-to-door

 - Paxi :       

   3-5 business days / Standard size R110;

   Large size R140 /Pickup  from PEP

   7-9 business days / Standard size R60;

   Large size R110 / Pickup from PEP

 - The Courier Guy – Pudo ：

   1-4 business days / R69-109 / To Locker / Door-to-door

- Overnight Courier : 

   1-2 business days / The Courier Guy: R155; Postnet: R180

 

### 4. Payment

 

4.1 Before payment, we will send our bank account details, order number, and return/exchange policy via WhatsApp. Please read the return/exchange policy.

4.2 When making your payment, use your order number as a reference. send proof of payment （POP）to info@fashionprice.co.za  directly out of the bank  .

4.3 If possible, use the same bank for the transfer. If transferring between different banks, we received the bank’s SMS confirmation of the deposit or a direct email from your bank as your payment proof.

4.4 Once payment is confirmed, we will ship the order before 11:00 AM the same day or the next morning.

4.5 If you do not pay within one hour after we confirm your order is in stock, please let us know to confirm the availability again before making your payment.

4.6  If paying by cash deposit, you will be responsible for any bank charges incurred.

 

 ### 5. Provide Shipping Information

 

5.1 To have your package delivered to your home or workplace, please provide your name, phone number, and complete address (including suburb and postal code). Your address should be searchable on Google Maps, and provide your email address.

5.2 Alternatively, provide the address of your local PEP store and store number or PUDO locker name and locker address.

 

### 6. Shipping

 

 6.1 Upon receiving your payment, we aim to ship on the same day or the next morning. Please note that logistics companies do not operate on weekends.

6.2 Before shipping, we will check for any defects and other accessories and send a video as confirmation.

6.3 If there are defects or issues with the product, we will discuss options with you before shipping, including discounts, gifts, or refunds.

6.4  Inside your package, you will find a purchase receipt. Please keep it and do not discard it. If you need to return items, include the  receipt in the return package.

6.5  After shipping, we will provide you with a tracking number and the logistics website to track your package.

6.6  If your package is delayed and has not been received, please contact us promptly. We will reach out to the courier company to inquire and resolve the issue.

6.7 Please note that delivery to remote outlying or regional areas, such as mining regions, hazardous locations, and farms, may take longer than the standard delivery timeframe.

 

 

### 7. Returns and Exchanges Please refer to our return/exchange policy for detailed information.

 

Thank you for your cooperation, and we look forward to serving you!