Return policy

πŸ”„ Returns, Exchanges & Refunds

Simple and clear returns for eligible FashionPrice orders.

πŸ“…
Return Window
Request within 7 days
🚚
Return Courier
Customer pays normal returns
πŸ’°
Refund
Usually 1–2 working days after approval
πŸ”
Request Online
Secure Link or WhatsApp
Please contact us before sending any return parcel.
1. Return Time & Item Condition

Please request your return or exchange within 7 days of receiving your order.

Returned items must be:

  • Unworn and unused
  • In original condition
  • With original tags attached
  • Returned with proof of purchase
  • Suitable for resale
Some hygiene-sensitive items, including underwear, bodysuits and swimwear, may not be returnable.
2. Who Pays the Courier?

You may request a return or exchange if you:

  • Change your mind
  • Do not like the item
  • Choose the wrong size
  • Want another colour or style
Refund:
The customer pays the courier cost to return the item to FashionPrice.
Exchange:
The customer pays both the return courier cost and the delivery cost for the replacement item.

Any product price difference will be adjusted before the replacement is sent.

3. Return Courier & Addresses

You may use any trackable courier service expected to deliver the return within approximately 1–5 working days.

Recommended options:

  • PUDO Locker β€” approx. 1–4 working days
  • Aramex β€” approx. 1–3 working days
  • PAXI Faster β€” approx. 3–5 working days
  • Any other trackable courier within 1–5 working days
Please avoid slower return services taking more than 5 working days, such as PAXI 7–9 day service, as longer transit times may delay inspection, refund processing and restocking.
πŸ“¦ PUDO Locker Return

The Courier Guy Kempton Shoprite Centre Locker
Left Side Of Cash And Carry, Langenhoven St
Kempton Park CBD, Kempton Park, 1620

🏬 PAXI Return

PEP Store P6763
Please use PAXI Faster where possible.

🚚 Aramex or Other Door Courier

FashionPrice (Chanson) – Shop 7
Kempton Shoprite Centre
Cnr Langenhoven Street & Park Street
Kempton Park CBD, Kempton Park, 1619

4. How to Request a Return or Exchange

You can choose either option.

πŸ” FashionPrice Secure Order Link
  • Select the item
  • Choose the return or exchange reason
  • Submit your request
  • Add your Tracking Number
  • Check return progress
  • View refund or exchange updates
πŸ“² WhatsApp Returns Team

084 483 1111

Please send your Order Number, item, reason for return or exchange, and photos if needed.

Both the Secure Order Link and WhatsApp can be used.

After sending your parcel, please provide:

  • Order Number
  • Tracking Number
  • Proof of postage

Please keep your tracking information until we confirm that your parcel has arrived.

5. Refunds

Once FashionPrice receives and checks your return, approved items will be refunded at the price you paid for the returned item.

Refund timing:
Refunds are normally processed within 1–2 working days after FashionPrice receives and approves the returned item.

If your original order qualified for free delivery, FashionPrice will not normally charge back the original free-delivery benefit simply because eligible items are later returned.

For a normal return, you only pay the cost of sending the item back.

If you use the Secure Order Link, you can check your refund status there.

Bank processing times may vary after FashionPrice issues the refund.

6. Exchanges

Eligible items may be exchanged for another:

  • Size
  • Colour
  • Style
  • Available product

For a normal exchange:

  • You pay the return courier cost
  • You pay the new delivery cost
  • Any price difference must be settled before dispatch

Replacement items are subject to stock availability.

Eligible FashionPrice online purchases may also be exchanged at a FashionPrice (Chanson) physical store. This is the easiest way to avoid return courier costs.

Please bring:

  • The item
  • Original tags
  • Order Number or proof of purchase
7. Wrong, Damaged or Defective Items

If FashionPrice sends the wrong item, or the item arrives damaged or has a genuine defect, please contact us as soon as possible.

Please send:

  • Order Number
  • Clear photos of the item
  • A short explanation of the problem
πŸ’¬ WhatsApp Returns Team
For confirmed FashionPrice errors or genuine defects, FashionPrice will cover the reasonable return and replacement delivery costs.
8. Size Advice & Important Notes

Need help choosing a size? Contact us before ordering.

We can assist with:

  • Fit
  • Measurements
  • Fabric stretch
  • Whether an item runs small or large
If FashionPrice recommends a size but you choose a different size, a later size-related return will normally be treated as a customer-selected size return. The return courier cost will be paid by the customer.

A return may be declined if the item:

  • Has been worn or used
  • Was damaged after delivery
  • Has missing tags
  • Is not in a resaleable condition
  • Is a hygiene-sensitive item that cannot be returned

πŸ“² Need Help?

Returns & Exchanges
πŸ“² 084 483 1111
Orders β€’ Payment β€’ Stock β€’ Delivery
πŸ“² 084 214 1195
βœ‰οΈ info@fashionprice.co.za
πŸ’¬ Start a Return / Exchange
FashionPrice β€” Shop Online with Confidence.