How to Courier
π Delivery
Convenient delivery options across South Africa.
π Free Delivery
π¦ FREE PUDO Locker
Estimated: 1β4 working days
or
π¬ FREE PAXI Standard
Estimated: 7β9 working days
Optional upgrades:
+R25 PUDO Door Delivery
+R40 Aramex Door Delivery
+R50 PAXI Faster β 3β5 working days
+R130 Overnight Delivery
Estimated: 1β4 working days
FashionPrice will select a suitable courier based on your destination and parcel size.
β‘ Overnight upgrade: +R95
Estimated: 1β2 working days to qualifying major centres.
Estimated: 1β4 working days
1. Which Delivery Should I Choose?
2. Delivery Options & Prices
Larger parcels, remote locations or special delivery areas may cost more.
3. PUDO Locker Collection
If you choose PUDO Locker, please provide or select:
- PUDO Locker name
- Locker address / location
- Mobile number
- Email address
When your parcel arrives, you will normally receive collection information including a PIN and QR code.
If the parcel is not collected in time, it may be moved to the nearest PUDO Kiosk or Depot.
Re-delivery or re-routing may result in an additional courier charge.
4. PAXI Collection
If you choose PAXI, please provide or select:
- PAXI / PEP Store Number or Point Code
- PEP / PAXI store name or address
- Mobile number
You will receive a collection notification when your parcel is ready.
5. Store Pickup
FashionPrice (Chanson) store pickup may be available at checkout.
Please wait until your order is confirmed as Ready for Collection before visiting the store.
6. Delivery Address
For Door Delivery, please provide:
- Full name
- Mobile number
- Email address
- Street address
- Suburb
- City / Town
- Province
- Postal code
- Complex / building and unit number, if applicable
Incorrect information may delay delivery. Additional re-delivery charges may apply if delivery fails because the address or contact information supplied was incorrect.
7. When Will My Order Be Sent?
Orders are prepared after payment has been confirmed.
Orders paid or confirmed late in the day, on weekends or public holidays may be dispatched on the next working day.
8. Tracking Your Parcel
After dispatch, your FashionPrice Secure Order Link may show:
- Courier company
- Delivery service
- Tracking Number
- Tracking Link
- Dispatch status
The courier may also send delivery or collection updates directly by SMS or Email.
9. High-Risk, Remote & Special Areas
Some locations may be classified by the courier as:
- High-risk areas
- Remote areas
- Farm or mine locations
- Special delivery areas
- Other outlying areas
Door or Overnight Delivery may require an additional courier surcharge or a different delivery method.
If this happens, we will contact you before dispatch.
You may choose to:
- Use another suitable courier
- Switch to PUDO or PAXI Collection
- Provide another delivery address
- Pay the surcharge if you still prefer Door / Overnight Delivery
We will first try to arrange another suitable FREE delivery option.
We will contact you before changing the delivery method or requesting additional payment.
10. Courier Changes & Delivery Delays
FashionPrice may occasionally use a different courier because of:
- High-risk restrictions
- Courier coverage
- Parcel size
- Remote delivery
- Service availability
- Operational delays
If the change affects your delivery type or requires extra payment, we will contact you before dispatch.
Delivery may also be delayed by:
- High parcel volumes
- Weather
- Road or route conditions
- Remote delivery routes
- Courier operational delays
Working-day estimates normally exclude weekends and public holidays.
11. Damaged Parcel
If your parcel or packaging arrives visibly damaged, please take photos and contact us as soon as possible.
Please provide:
- Order Number
- Tracking Number
- Photos of the parcel
- Photos of the affected item, if applicable
π² Need Delivery Help?
π² 084 214 1195
π² 084 483 1111